Refund policy

Genuine Harmony Return Policy

At Genuine Harmony, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process to ensure a smooth experience.

Return Window

We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, sealed, and in its original packaging.

Return Process

1. Prepare Your Return

• Include the original packing slip in the return package.

• If the packing slip is unavailable, include a note with your full name and address to help us identify your order.

2. Ship Your Return

• Customers are responsible for purchasing return shipping labels.

• All returns must be shipped via USPS to the following address:

Genuine Harmony

5230 Villa Mar Dr #1920

Arlington, Texas 76017

3. Quality Check & Processing

• Once received, we will inspect the items.

• Sealed and undamaged bottles will be restocked, and you will receive store credit for the cost of the bottle minus a $1.50 restocking fee per bottle.

• Opened, unsealed, or damaged bottles will not be eligible for a return and will be discarded.

Refund & Store Credit Policy

• All approved returns will receive store credit towards a future purchase.

• Refunds to the original payment method will only be issued for orders with incorrect or damaged items upon approval.

• Please allow 5-7 business days for processing once we receive your return.

Important Notes

• We do not provide prepaid return shipping labels.

• Shipping fees are non-refundable.

• If your item arrives damaged or incorrect, please contact us within 7 days of delivery for assistance.

If you have any questions, feel free to reach out to our customer support team. We appreciate your trust in Genuine Harmony and look forward to serving you!